{"id":1090,"date":"2023-02-01T15:20:23","date_gmt":"2023-02-01T15:20:23","guid":{"rendered":"https:\/\/guide.trustvalley.swiss\/?post_type=chapter&#038;p=1090"},"modified":"2023-02-01T15:20:24","modified_gmt":"2023-02-01T15:20:24","slug":"contrat-et-sla","status":"publish","type":"chapter","link":"https:\/\/guide.trustvalley.swiss\/fr\/chapitre\/contrat-et-sla\/","title":{"rendered":"Contrat et SLA"},"content":{"rendered":"\n<p>Ce chapitre d\u00e9finit ce qu\u2019est un SLA (Service Level Agreement), pourquoi est-ce qu\u2019il est important et quels sont les \u00e9l\u00e9ments indispensables de ce type de contrat qui sp\u00e9cifie les attentes en mati\u00e8re de niveau de service entre un fournisseur de service et son client.<\/p>\n","protected":false},"featured_media":0,"template":"","categories":[],"searchablecategory":[],"class_list":["post-1090","chapter","type-chapter","status-publish","hentry"],"taxonomy_info":[],"featured_image_src_large":false,"author_info":[],"comment_info":"","_links":{"self":[{"href":"https:\/\/guide.trustvalley.swiss\/fr\/wp-json\/wp\/v2\/chapter\/1090","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/guide.trustvalley.swiss\/fr\/wp-json\/wp\/v2\/chapter"}],"about":[{"href":"https:\/\/guide.trustvalley.swiss\/fr\/wp-json\/wp\/v2\/types\/chapter"}],"wp:attachment":[{"href":"https:\/\/guide.trustvalley.swiss\/fr\/wp-json\/wp\/v2\/media?parent=1090"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/guide.trustvalley.swiss\/fr\/wp-json\/wp\/v2\/categories?post=1090"},{"taxonomy":"searchablecategory","embeddable":true,"href":"https:\/\/guide.trustvalley.swiss\/fr\/wp-json\/wp\/v2\/searchablecategory?post=1090"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}