{"id":1092,"date":"2023-02-01T15:21:35","date_gmt":"2023-02-01T15:21:35","guid":{"rendered":"https:\/\/guide.trustvalley.swiss\/?post_type=chapter&#038;p=1092"},"modified":"2023-02-01T15:21:35","modified_gmt":"2023-02-01T15:21:35","slug":"quest-ce-quun-sla","status":"publish","type":"chapter","link":"https:\/\/guide.trustvalley.swiss\/fr\/chapitre\/quest-ce-quun-sla\/","title":{"rendered":"Qu\u2019est-ce qu\u2019un SLA\u2009?"},"content":{"rendered":"\n<p>Le SLA (Service Level Agreement), ou \u00ab\u2009accord de niveau de service\u2009\u00bb est un type de contrat nou\u00e9 entre un fournisseur et une entreprise, au travers duquel le premier s\u2019engage \u00e0 fournir \u00e0 la seconde un certain niveau de service sur la dur\u00e9e.<\/p>\n\n\n\n<p>Un SLA se compose de clauses mentionn\u00e9es dans un contrat qui vont sp\u00e9cifier pr\u00e9cis\u00e9ment les objectifs attendus par le client, ainsi que le niveau de service que d\u00e9sire ce dernier de la part du prestataire. Il d\u00e9termine \u00e9galement les responsabilit\u00e9s des parties.<\/p>\n\n\n\n<p>Ces derni\u00e8res ann\u00e9es, le SLA est devenu un instrument incontournable pour les clients soucieux de b\u00e9n\u00e9ficier d\u2019une s\u00e9curit\u00e9 maximale sur le stockage et la gestion de leurs donn\u00e9es. Pour disposer d\u2019un SLA efficace, les deux parties doivent passer en revue un certain nombre de composants indispensables et les d\u00e9finir avec pr\u00e9cision.<\/p>\n","protected":false},"featured_media":0,"template":"","categories":[],"searchablecategory":[],"class_list":["post-1092","chapter","type-chapter","status-publish","hentry"],"taxonomy_info":[],"featured_image_src_large":false,"author_info":[],"comment_info":"","_links":{"self":[{"href":"https:\/\/guide.trustvalley.swiss\/fr\/wp-json\/wp\/v2\/chapter\/1092","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/guide.trustvalley.swiss\/fr\/wp-json\/wp\/v2\/chapter"}],"about":[{"href":"https:\/\/guide.trustvalley.swiss\/fr\/wp-json\/wp\/v2\/types\/chapter"}],"wp:attachment":[{"href":"https:\/\/guide.trustvalley.swiss\/fr\/wp-json\/wp\/v2\/media?parent=1092"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/guide.trustvalley.swiss\/fr\/wp-json\/wp\/v2\/categories?post=1092"},{"taxonomy":"searchablecategory","embeddable":true,"href":"https:\/\/guide.trustvalley.swiss\/fr\/wp-json\/wp\/v2\/searchablecategory?post=1092"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}